Clinical Officer Job at Kheir Clinic (FQHC), Los Angeles, CA

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  • Kheir Clinic (FQHC)
  • Los Angeles, CA

Job Description

POSITION SUMMARY:

The Clinical Officer provides oversight and leadership to an experienced staff comprised of Medical Directors, Clinicians and Quality Assurance professionals.

Responsible for providing clinical leadership, fostering superior quality patient care, standardizing clinical protocols, developing clinical strategic goals and program expansion and contributing to the recruitment and retention of clinical staff.

Promotes inter-departmental collaboration working closely with the health center’s Medical Directors using a balanced and collaborative approach across all health center services.

Partners with Clinicians to ensure continuity of care and serves as a visible leader in the community advocating for decreasing health disparities and improving population health.

BENEFITS:
  • 100% Employer Sponsored Medical, Dental and Vision benefits
  • 403(b)
  • 403(b) matching
  • Paid time off
  • 12 Paid Holidays
  • Referral program

DUTIES & RESPONSIBILTIES:

Clinical Operations:

  • Oversees the development, implementation, and monitoring of clinical standards for all Clinicians beginning within the hiring process and continuing through their entire employment to ensure clinical competency.
  • Develops, plans and implements policies, procedures and protocols to support clinical and other patient care services.
  • Optimizes the patient experience and equitable patient access by managing productivity, patient wait time, and resolving escalated patient complaints.
  • Oversees clinical projects and ensures that the Clinicians have the needed resources to meet project goals.
  • Identifies, facilitates, implements, and performs on-going evaluation of new programs and service lines.
  • In collaboration with others in leadership, develops clinical plans for support areas; communicates and continuously evaluates plans.
  • Ensures appropriate clinical education is available within Kheir to support the development and continued competencies of clinical employees.
  • Conducts annual review and revision of Healthcare and Pharmacy Policies and Procedure manuals.
  • Develops and supports internal controls to ensure that policies and operating procedures are followed, necessary controls are effective and efficient.
  • Provides oversight for pharmaceutical services to ensure compliance with all state and federal regulations, including 340b, and as well as any drug assistance programs in which the pharmacy participates.
  • Collaborates with COO and Clinical Directors to ensure that patients have access to the providers and medical support in a timely manner.
  • Verifies adherence of patient referral processes for specialty care, diagnostics and procedures according to health center program compliance standards.
  • Develops partnerships, coordinates activities, reviews work, exchanges information, and resolves problems related to clinical competencies; this includes partnering with internal and external stakeholders to ensure highly effective and efficient care delivery that reduces cost, improves quality of outcomes and delivers and excellent patient experience.
  • Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes.
  • Works with the Director of Pharmacy to negotiate contracts and partnerships with vendors pertaining to medication and pharmacy specific supplies and equipment.

Risk Management, Quality and Compliance:

  • Attends the Quality, Compliance and Risk Management team meetings, the CPI/Provider/Rx P&T, the Safety Committee meetings, and other related quality meetings, as required.
  • Works closely with the team leaders responsible for Risk Management, QI/QA, NCQA Patient Centered Medical Home standards and FTCA requirements to ensure continued recognition, as applicable.
  • Oversees the review, investigation and response to patient grievances. Conducts immediate/appropriate response to any serious occurrence/complaint representing actual or potential patient, visitor, or employee injury. Monitors and takes subsequent actions to ensure learning, compliance, and documentation.
  • Proactively evaluates areas of clinical risk based on internal assessment and external benchmarking and implement strategies and policies that promote patient and staff safety.
  • Promotes the occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives.
  • Leads the review of serious occurrences requiring root-cause analysis or failure mode and effects analysis.
  • Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, and patient safety.
  • Participates in the determination, definition, and periodic evaluation of the quality and patient safety program, using data to better understand strengths and weaknesses of the practice and departments and to determine needs, decisions, and strategies.
  • Monitors and ensures compliance with all regulatory requirements, organization standards, and policies and procedures affecting the health center and exhibits the value of continuous learning.
  • Establishes and enhances a culture of evidence-based decision making in clinical and management initiatives.
  • Works in conjunction with leadership to provide and evaluate data for quality standards and utilization measurements.

Financial:

  • Works with the Chief Operations Officer on developing and analyzing Clinical department budgets in coordination with Finance.
  • Ensures that scheduling and clinical workflows are evaluated on an on-going basis to identify areas for improvement and any resources needed to support optimal productivity.
  • Works closely with the Billing department and Human Resources to monitor the status of provider insurance enrollment.

Leadership:

  • Participates and provides reports in Executive Leadership and Board of Directors meetings, and other meetings, as required.
  • Facilitates and leads regular clinical department meetings in conjunction with the Medical Directors.
  • Acts as a patient and staff advocate.
  • Builds a team, resolves conflicts, and facilitates group interaction both within the team and with cross-departmental teams.
  • Enables team to achieve optimal results by providing information, encouragement, and support.
  • Facilitates assigned employees’ time and attendance to include requests for Paid Time Off and minimizing overtime.
  • Oversees hiring, onboarding, and training and development of assigned staff.
  • Provides coaching and counseling utilizing the approved performance feedback tools and methods of Kheir Clinic.
  • Aligns departments’ goals and services with Kheir’s strategic plan.
  • Performs other responsibilities as assigned.

QUALIFICATIONS:

Education and Experience:

  • Advanced degree or License in Nursing, Medicine, Dentistry, Counseling or related field required.
  • Minimum 15 years of leadership/management experience in healthcare management with direct supervisory experience of paid employees.
  • Hospital or other clinical setting experience.
  • Proven ability to recruit and develop clinical providers.
  • Exemplary communication skills.
  • Proven experience in process improvement, leading projects with a record of successful implementation.
  • Knowledge of various practice management models, with the ability to creatively solve problems and develop practical solutions.
  • Strong time management skills, including deadline prioritization of multiple projects.
  • Bilingual skills in Korean or Spanish preferred, but not required.
  • Access to reliable transportation and valid driver’s license.

Knowledge, Skills and Abilities:

  • Must demonstrate expert-level knowledge and awareness of area of expertise in each designated facility, as well as the entire program entity.
  • Experience working in an integrated delivery system or managed care organization in a management level position in assigned area of responsibility.
  • Excellent human relations, organizational and communication skills.
  • Proven track record of driving successful performance outcomes and accomplishing organizational goals.
  • Experience anticipating and responding to the needs of internal and external customers.
  • Strong financial and business acumen; knowledge of budgeting and forecasting methodologies.
  • Solid ability to analyze, interpret, and apply data.
  • Skilled in building partnerships with management, staff, and stakeholders to achieve not only department goals and objectives, but the objectives of the organization.
  • Skilled in managing problems and situations where uncertainty is inherent.
  • Ability to develop strong, enduring, and trusting relationships and cohesive teams.
  • Experience developing and evaluating best practices and emerging trends for organizational applicability and appropriateness.
  • Ability to construct new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context.
  • Ability to effectively allocate available resources.
  • Skilled in utilizing data and information to make informed and appropriate decisions.
  • Passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

PHYSICAL DEMANDS:

Considerable sitting, standing or walking. Lifts supplies/equipment up to 10lbs frequently and/or up to 25 lbs. occasionally. Must have sufficient visual acuity to work with computers and other business equipment. Must be able to communicate effectively both orally and in writing. Must possess the ability to utilize good, sound judgment and work under stress in a busy environment.

About Kheir Clinic (FQHC):

The Kheir Clinic is a primary provider of critical in-language healthcare and human services support to the residents of Metro Los Angeles and its neighboring communities. We strive to accommodate underserved residents in the greater Los Angeles area regardless of race, ethnicity, gender, sexual orientation or income.

Job Tags

Holiday work, Full time, Immediate start,

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