Job Description

We are seeking a remote Customer Experience Representative who strives to provide excellent customer service to our clients. We offers an outstanding opportunity for energetic, self-motivated individuals to make an impact as part of a dynamic team. We offer competitive annual compensation with bonus potential. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!
We are making the world a better place by giving ordinary citizens and small businesses access to the benefits and savings of solar-powered electricity without the need for expensive rooftop solar installations! Through programs commonly named "Community Solar", we are helping to lead the "democratization" of sustainable energy for people of all socioeconomic
backgrounds.

Customer Experience Representative:

As a Customer Experience Representative in a remote work environment, you will work to support commercial and residential customers with their accounts.
Your responsibilities will include, but are not limited to, the following:

• Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to work with customers to resolve inquiries.
• Provide troubleshooting assistance to customers
• Ability to accept and implement coaching and feedback to achieve individual and team performance goals.
• Maintain a high level of world-class customer service and professionalism to a wide range of customers.
• Recommend products or solutions that best suit the customer.
• Ability to read and interpret documents and process submitted contracts.
• After an initial training period, explain Community Solar Subscription credits and how they impact an individual's utility bills
• Develop a thorough knowledge of both community solar and electric utility rules and the requirements for community solar providers. 
• Build relationships with utility contacts
• Research and resolve enrollment failures and dropped customer accounts to minimize any negative financial impact.
• MUST HAVE PREVIOUS TELEPHONE CUSTOMER SERVICE EXPERIENCE

Requirements:

• 3 years of sales / customer service experience or experience selling with proven track record required
• Integrity, trust worthy, quick-learner, friendly cheerful voice, enthusiastic, great communication skills, problem solver, and being a team player.
• Testing and background check required.

Looking for a new team member to start as soon as possible. If you meet the requirements of this position and are ready to work for a
world-class company with a great reputation, apply today!

To be discussed throughout the interview process.

Standard benefits inc. medical, dental and vision insurance, 401K matching, and unlimited time off (with manager approval)

Equipment is provided.

Salary - $49,500 - $50,000

plus Commission

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.

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