Job Description

CYCLEBAR Customer Service Specialist

CycleBar is the national leader in luxury boutique fitness and is looking for amazing talent to join our team. Our company is seeking a motivated Customer Service Specialist to lead our studio to success! This position will be based in Northville, Michigan.

We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! We are a fast-growing Indoor Cycling brand looking for individuals who want to grow with us! Our CycleBar Customer Service Specialist delivers the CycleBar experience and drives sales daily.

Requirements:

• Excellent sales, communication, and customer service skills required
• Must have genuine hospitality and passion for people
• Goal-oriented with an ability to achieve sales in memberships and retail
• Ability to learn and use the Club Ready software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
• You will need to enjoy working as a fitness concierge welcoming guests into CycleBar and helping them get acquainted with the studio including, but not limited to: checking-in, lockers, amenities available, getting settled on their bike, and educating riders our fitness and music software called CycleStats

Physical Requirements:

• Must be able and willing to move bikes, and perform minor bike maintenance
• Must be willing to clean CycleTheater, bathrooms, lobby, etc.
• Must be able to lift up to 30 lbs

Responsibilities:

• Provide top of the line service to all new and existing riders
• Execute sales and hospitality process of first time rider experience, follow up, and close
• Maintain acceptable level of personal sales production
• Work collaboratively with studio management and franchise owner(s)
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Assumes responsibility for developing selling skills
• Maintain brand standards and initiatives

Benefits:

• Ride for free at ANY time there is a bike available.
• Leave the stuffy clothes behind. It’s all leggings and shorts here.
• Work a non-traditional structured schedule.
• Let your voice be heard! You will have access to others in the CycleBar community from your studio, studio’s across the country, and the corporate team.

Part-Time Pay: $12.00 - $14.00 per hour

Available Shifts:

• Monday through Friday 5:00 am - 11:00 am
• Monday through Friday 4:00 pm - 8:00 pm
• Saturday and/or Sunday 7:30 am - 11:00 am
• Any combination of the above 

Work Location:

• Northville, Michigan

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