Job Description

Full job description

Southeast Toyota Finance is hiring for a Lease End Experience Representative. This position is a phone-based customer service position.

Responsibilities:

• Professionally and accurately assisting customers with the lease end process.
• Utilizing a combination of customer service and sales skills to discuss lease end options and obligations.
• Maintaining records on accounts and update account information.
• Following-up to ensure the account is closed by lease maturity date.

Job Qualifications:

• Ability to handle heavy call volume, while also delivering exceptional customer service and meeting set departmental objectives.
• Previous telephone and customer service experience preferred.
• Excellent verbal and written communication skills.
• Good computer and data entry skills required.
• Must be available to work overtime and flexible schedule (evening and weekend hours, if required).
• Proactive or Lease End Experience is a plus
• Bilingual candidates are welcome to apply!

We offer our full time associates:

• Amazing Health & Wellness benefits.
• 4 weeks paid time off.
• Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits!
• Amazing associate deals and discounts with our sister company, Toyota.
• The opportunity for growth and development (Education assistance program) as well as career advancement.

#LI-MW1

#LI-Hybrid

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at

talentacquisition@jmfamily.com

for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

Job Tags

Full time, Local area, Flexible hours, Weekend work, Afternoon shift,

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