Job Description

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Field Service Technician | Printer & Copier Technician

We are currently seeking a Field Service / Printer Technician to join our Platinum Level Service Team and service our clients in Appleton, Oshkosh or Fond du Lac. Preferred candidates for this position will have previous experience repairing copiers and printers. We are willing to train those who have mechanical, electrical and computer aptitude looking to start a career in technology as well.

Are you sick of working in hot, sweaty dirty environments? Are you an Automotive tech looking to get out from underneath a car? Maybe an HVAC technician who doesn’t want to work in attics or on ladders all day? Are you bored by the repetition of a factory job? Looking for a job in technology? A career in Office Technology repair might be for you!

Rhyme is a leading provider of Managed Print and IT services, and office products. We’re committed to solving all of our clients’ office needs and providing them with the best customer experience by having the best people on our team.

BENEFITS:

• 8 hours of paid time off to volunteer in your community.
• Tuition reimbursement program - If you want to go back to further your education, Rhyme will help with $5k covered per calendar year.
• Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
• Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
• Rhyme University Training and onboarding plans to prepare you for success.
• A team of talented coworkers who support your efforts and care about your accomplishments.

RESPONSIBILITIES:

• Troubleshoot, diagnose and resolve issues on office equipment at client locations and facilities.
• Inspect equipment and perform preventative maintenance on every call to ensure optimal performance of equipment.
• Document work performed on equipment, including all parts installed, by thoroughly and accurately entering data into mobile app.
• Communicate with Dispatch and utilize mobile app to plan and organize daily service calls.
• Travel to client locations to complete repairs and provide excellent customer service.
• Responsible for maintaining parts inventory by reporting parts used and verifying receipt of proper restock.

EXPERIENCE:

• Minimum of a high school diploma or equivalent.
• Previous professional experience repairing copiers and printers is preferred.
• Basic computer knowledge and skills.
• Effective and professional communications skills, both verbal and written.
• Strong organization, multi-tasking, and time management skills.
• Ability to be flexible and quickly adjust with changing demands of the job.
• Mechanical aptitude and ability.
• Basic electrical/electronics knowledge.
• Must have a valid driver’s license.
• Xerox, Sharp, HP, and/or Kyocera experience preferred.

We offer the finest on-going training programs in the industry and are committed to the growth of our people.

Please send inquiries and resumes to careers@rhymebiz.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What manufacturers are you trained/certified on? (Xerox, Sharp, and/or Kyocera preferred)

Experience:

• Copier/Printer Repair: 1 year (Preferred)

Work Location: In person

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