FT Technical Specialist - Printer-Copier Technician Specialist | Lansing Community College Job at Lansing Community College, Lansing, MI

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  • Lansing Community College
  • Lansing, MI

Job Description

Title: FT Technical Specialist - Printer-Copier Technician Specialist

This posting is open until filled

The date after which applications are not guaranteed review is : 8/2/2024

Hours Per Week: 40 Hours

Compensation Type:  Hourly Salary

New Hire Starting Pay: $18.94 - $21.20

Employee Classification: FT Support Staff- Union

Level: FT Support-5

Division: Information Technology Services - 60000

Department: Technology Support Services - 60140

Campus Location: LCC Downtown Campus

Position Type: Regular/Continuing

Bargaining Unit: ASP FT/ESP

To view the applicable labor contract, visit the Labor Relations web site .

For information about the benefits offered, please visit the Benefits web site .

Job Summary:

Provide quality maintenance and repair of printers, copiers and MFDs (multi-function devices) at all LCC locations.

Troubleshoot printing, copying and scanning failures at the machine level. Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction. Properly maintain and inventory all printers, copiers, MFDs, parts and support equipment. Take leadership in communicating equipment problems and solutions to the TSS director, CIO, other ITS team members, and outside vendors (when needed). Coordinate with Data Center and Network teams for device configuration (IP address, netmask, etc.). Must be able to problem solve, read, and comprehend technical information and possess outstanding customer service skills.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Required Qualifications:

Associate’s Degree in computer related discipline or an equivalent combination of experience and technical/computer education.

Demonstrated experience in computer technical support with progressive increases in responsibilities.

Preferred Qualifications:

Three years’ experience in computer technical support with progressive increases in responsibilities.

Lansing Community College is an equal opportunity, educational institution/employer.

About Lansing Community College

Lansing Community College (LCC) is one of the largest community colleges in Michigan, serving more than 23,000 students each year. It offers more than 200 associate degree and certificate programs in addition to career and workforce development and personal enrichment options. LCC was founded in 1957 and is consistently named one of Michigan’s best community colleges, and students enjoy unsurpassed instruction, beautiful facilities, cutting-edge technology and comprehensive support services.

Connections working at Lansing Community College

Job Tags

Hourly pay, Contract work, Flexible hours,

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