The base salary range for this position is dependent upon experience and location, ranging from $128,276 to $160,345
JOB SUMMARY (primary responsibilities, what is the role accountable for):
The position of Principal User Experience Designer sits within the Customer Experience and Digital Transformation team that services all operating companies within Avangrid Management Company. Avangrid is part of Iberdrola, a global energy leader, the number-one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates.
We’re looking for an experienced professional who will ensure customer satisfaction and trust amongst Avangrid’s family of leading brands. In this role, you will be responsible for continuously looking for ways to improve our customer experience and products, ensuring that customers have a seamless, value-add experience when engaging with the Avangrid brands. This position is intended for someone who is customer obsessed, consistently works to uncover opportunities to improve the User Experience and can work cross-functionally to solve issues.
We are looking for someone who is data-driven, and also understands the importance of empathy and compassion as it relates to serving customers. This person is excited to map customer interactions and ultimately deliver a seamless experience to our customer base of 3M+ households.
MAJOR ROLES AND RESPONSIBILITIES (scope of work, list of tasks/responsibilities, describe primary relationships/works with):
Skills/Abilities
JOB REQUIREMENTS
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
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