Key Responsibilities:
Design and Development: Create and manage ServiceNow applications and modules, including form design,
workflow creation, and custom scripting.
Configuration: Customize ServiceNow modules and applications to fit the specific needs of the business, including
incident management, change management, problem management, and more.
Integration: Develop and maintain integrations between ServiceNow and other systems or platforms using web
services, APIs, or other integration tools.
Troubleshooting and Support: Identify and resolve issues with the ServiceNow platform, including debugging and
troubleshooting problems with scripts, workflows, or integrations.
Documentation: Develop and maintain technical documentation for ServiceNow configurations, customizations,
and integrations.
Collaboration: Work closely with business analysts, project managers, and end-users to understand requirements
and provide solutions that meet their needs.
Best Practices: Implement best practices for ServiceNow development and administration, including coding
standards, testing procedures, and change management processes.
Upgrades and Maintenance: Participate in system upgrades and maintenance activities, ensuring minimal
disruption to business operations.
Skills required of 5 years in experience in following:
Proven ServiceNow experience
Web applications, networks, protocols and email (SMTP, POP3)
Basic understanding of ITIL v3 methodologies
Understanding of enterprise IT architecture
Working knowledge of relational databases
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, etc.)
Impeccable time-management and record keeping
The ability to take complex end-user requirements to code
A positive can-do attitude & willingness to learn
A strong personal commitment to quality service
The ability to work independently and with a team
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
Excellent communication
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