Handling requests through the ticketing system;
Responding to and moderating reviews on Google Play and App Store;
Collecting feedback: analyzing player reviews and identifying the most common issues to improve the game;
Diagnosing and resolving in-game issues;
Collaboration with the development team: relaying information about critical bugs;
Documentation: maintaining a knowledge base of common issues and solutions.
Relevant work experience of at least 1 year in the IT or gamedev industry;
Excellent communication skills and ability to work in a team;
Attention to detail and a high level of responsibility;
Knowledge of English – Advanced;
Knowing an additional language will be a plus.
Official employment;
High salary level;
Medical insurance;
100% compensation for vacations, sick leave, and day-offs;
Compensation for educational and sports activities;
Work in a team without bureaucracy;
Opportunity to influence processes within the department.
Let's create hits together!
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