Technology Support Assistant Job at Wilmington University, New Castle, PA

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  • Wilmington University
  • New Castle, PA

Job Description

at Wilmington University in New Castle, Delaware, United States

Technology Support Assistant

DATE: July 11, 2024

FROM: Human Resources

POSITION: Technology Support Assistant (PT)

Effective immediately: Part-time Technology Support Assistant in Wilmington University's Information Technology Department.

Requirements: High school diploma or equivalent is required. A+ Certification is preferred. The candidate must have excellent communication, customer service, organizational and analytical skills. Must be detail-oriented, self-directed, and able to make decisions related to assigned projects independently. Must be computer literate and proficient in Microsoft Office 365 (Word, Excel, PowerPoint, etc.), Windows 10, Microsoft Teams, and Zoom. Knowledge of Adobe Creative Suite is a plus. Must demonstrate respect for diversity in the workplace and a commitment to creating an inclusive and supportive work environment that values the contributions of all employees. Must maintain professionalism and confidentiality in all situations.

Responsibilities include (but are not limited to):

  • Respond to technology incidents and requests in a prompt and professional manner via the University's ticketing system.

  • Serve as the initial point of contact for end-users facing IT-related issues via the ticketing system, phone calls, and chat service in a courteous manner

  • Troubleshoot and resolve issues related to user accounts and university-supported software/hardware

  • Identify issues that require higher-level support and escalate them to Tier II or Tier III technicians

  • Deliver high-quality customer service and ensure user satisfaction with the support provided

  • Promote and foster an inclusive and diverse environment for all students, faculty, and staff.

  • All other duties assigned by the Technology Support Manager.
Hours of Employment: Generally, Saturday from 8:30 a.m. to 2:30 p.m., Sunday from 12:00 p.m. to 8:00 p.m., and Monday from 2:00 p.m. to 7:00 p.m., (must be flexible with hours to meet the needs of the department/University).

Benefits: Tuition Reimbursement, Employee Assistance Program, Training and Development.

Salary Range: Commensurate with experience.

Application Deadline: July 25, 2024

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Job Tags

Part time, Immediate start, Flexible hours, Sunday, Saturday,

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